as of December 22, 2020
Such words and phrases as "North Coast," "we," and "us" refer to North Coast Synthesis Ltd., a company incorporated under the laws of Canada. Such words as "Purchaser" and "you" refer to the person or entity buying our products through this Web site or otherwise.
Sales are CPT ("Carriage Paid To") the address you give us, according to Incoterms 2010, not including THC ("Terminal Handling Charges"). That is a standardized set of commercial sales terms meaning among other things that after billing you for it, we will pay the carrier (such as a courier company) and we are responsible for and hold title to the goods until we transfer them to the carrier in Toronto. After that the title and risk is yours. We pay costs associated with exporting the goods from Canada, but you are responsible for any costs and regulatory requirements associated with importing them into your country. Although some shipping methods we can arrange may include insurance provided by the carrier, in general it is your responsibility to purchase any insurance you desire. Some terms below duplicate those of Incoterms 2010 for greater clarity.
Prices on our Web site do not include taxes unless specified, and we collect sales taxes as and when required by Canadian law. GST/HST number 734397326RT0001. In the case of assembled sound modules shipped to addresses in British Columbia, prices on our Web site include $0.35 per module British Columbia Environmental Handling Fee. EPRA Steward Number RBC503393.
Starting in November 2019 our Web site offers price display and payment in a variety of international currencies, but our Canadian dollar prices remain the authoritative ones in case of substantial disagreement.
REFUNDS AND RETURNS
In the case of bare circuit boards without components, and pre-assembled products such as modules: we offer refund of the amount you paid us, for returns initiated within 30 days from purchase in two cases: (i) verifiable defects in materials or manufacturing; or (ii) if you return the product in original condition and packaging and in working order, suitable for resale. For defective products (case (i)) we also offer exchange for an identical product, at your option instead of the refund, but subject to our having a suitable replacement in stock.
In the case of do-it-yourself kits or other products that include unassembled electronic components: sales are final. We do not offer a warranty whether express or implied, returns, or refunds on do-it-yourself products. Once electronic components have been assembled they are in general not reusable, and even if not assembled, many electronic components are easily damaged in ways that are difficult to test (for instance, by electrostatic discharge). It would be prohibitively difficult to test and re-sell returned components or to determine whether they were in fact defective at the time of sale or had subsequently been damaged by the purchaser.
We do not charge a restocking fee.
For all returns, contact us by email (email@example.com) for instructions before shipping the product back. You are responsible for shipping the returned product back to us by a suitable carrier and packed appropriately. Please declare any warranty return shipments correctly as warranty return shipments to avoid any extra Customs fees charged on re-import to Canada; you are responsible for any such fees.
NOTES FOR SPECIFIC COUNTRIES
Germany: We will ship to Germany only by courier, such as UPS or DHL, not by post. This shipping is included in our prices with no additional charge. We have had frequent long delays and other problems clearing packages through German Customs when sending by post. The courier companies are much more reliably able to get packages through in reasonable time. Please be aware that courier companies usually expect someone to be present to receive the package during business hours, and give a shipping address where that will be the case if at all possible.
United Kingdom: Starting January 1, 2021, changes to the UK Value Added Tax rules for importation make it impracticable for us to send packages to addresses in the United Kingdom unless they have a declared value of at least £136. VAT will no longer be collected at the border for packages valued up to £135; import is not allowed without collection of the VAT; and the demand that we should become registered collectors of the UK VAT, file UK tax returns for it, and so on, is unrealistic. To our knowledge, the UK is the only jurisdiction in the world to attempt claiming this kind of authority over overseas e-commerce sellers no matter how small; a few others have tax collection requirements that are waived for businesses below a threshold size. As a result, starting January 1, 2021, we enforce a minimum order of £136 (or equivalent, regardless of the payment currency) for orders sent to addresses in the UK. We make reasonable efforts to have our Web site automatically warn you about the minimum order if it is relevant to your case, but we cannot fill orders that fail to meet the minimum even if the Web site accepts the order without giving a warning. We must manually cancel such orders. We can still ship to the UK, at no charge, when the total value of the shipment is at least £136; your local postal service or courier company will collect the VAT in that case.
COMMENTS ON THIS WEB SITE
If you choose to post a publicly-visible comment using the comment feature of this Web site, then you agree that you are granting us an irrevocable worldwide license to publish the comment, including the name or alias you enter on the comment form, and to edit or delete the comment at our sole discretion.
You agree that you will not use the comment feature of this Web site to break any law or regulation, to harass any person or group of persons, nor to promote any political or social agenda.
You agree that you will not post any form of personally identifiable information using the comment feature and that therefore nothing you do choose to post is personally identifiable information.
For pre-assembled products, we offer reasonable technical support in English for the lifetime of the product, by email only. Please do send all technical support requests by email to firstname.lastname@example.org; we do not offer support by telephone, post, Web forums, nor social networking Web sites.
We do not promise to provide any technical support on do-it-yourself products. These products are intended for use by persons with a high level of technical skill, and any training or skills upgrading services we might offer would ordinarily be sold as separate products, not included with the kits. However, we provide on our Web site at no charge detailed technical manuals for all our do-it-yourself products and we encourage everybody (including non-customers) to read those. Most reasonable technical questions are answered in the manuals.
Although we are based in Canada, our contracts with suppliers in the USA require us in many cases to observe US export control regulations, which for example forbid us from selling advanced electronic technology to persons in countries like North Korea and Iran. We reserve the right to cancel any orders that we would not be legally permitted to fulfill, or that in our sole judgment would impose excessive regulatory compliance requirements (whether export-related or otherwise) on us even if we might be legally permitted to fulfill the orders. You agree not to use, re-sell, or re-export any products purchased from us in any way that contravenes any Canadian or US laws or regulations, and you warrant and represent that you are not and are not associated with a person or entity, nor located in a place, subject to any Canadian or US export controls or economic sanctions. You agree that the destination of the shipment is not a freight forwarder.
You are solely responsible for compliance with import, environmental, electromagnetic interference, safety, and all other regulatory matters relevant in the destination country. You must pay any Customs duties, import taxes, brokerage fees, environmental charges, or similar costs related to importing the products. We will not be responsible for, nor refund, shipments that are stopped or seized by Customs authorities.
We will not make false Customs declarations to reduce import costs.
Note that although we make reasonable efforts to ensure that everything we sell complies with the European Union directive on Reduction of Hazardous Substances (RoHS), our do-it-yourself products are meant to be assembled with solder. If you assemble them with lead-based solder, then the result will not be RoHS-compliant and that may limit your ability to re-sell it in the European Union. Similar considerations apply to China, California, and anywhere else with regulations that limit or forbid the use of lead solder. We use RoHS-compliant lead-free solder in all our pre-assembled products.
Our products are not appropriate for life support, military, aerospace, automotive, or similar use, and we have no liability for such use. You agree to use reasonable safety precautions and common sense in the use of our products.
Automated access to this Web site should be done in accordance with the rules given in standardized machine-readable forms, including without limitation the robots.txt files and HTTP responses. We routinely block robots that cause any problems for us or that impose inappropriate administrative costs or resource use on us, even if they technically do not break the robots.txt rules. We also block robots that fail to follow the robots.txt rules even if they did not access the file.
No form of automated compliance auditing against this Web site is permitted under any circumstances whatsoever.